Frequently Asked Questions
Everything you need to know about our premium pet gear and accessories.
What materials are used in Mendota Pet products?
Our products are handcrafted in the USA using premium materials like waterproof polypropylene rope, top-grain leather, and solid brass hardware for maximum durability and style.
How do I choose the right size collar for my pet?
We recommend measuring your pet's neck and adding two inches for a comfortable fit. Please refer to our detailed Size Guide located on each product page to ensure the perfect match.
What is your shipping policy?
We offer standard and expedited shipping options across the United States. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email once your package ships.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges on unused items in their original packaging within 30 days of purchase. Please visit our Returns Center to start your request.
How should I clean and maintain my rope leashes?
Our rope products are machine washable. We recommend placing them in a laundry bag and washing on a gentle cycle with mild detergent, then hanging them to air dry.
Do you offer a warranty on your gear?
We stand behind our craftsmanship. Mendota Pet offers a limited warranty against defects in materials and workmanship to ensure your pet has the safest and most reliable gear possible.