Returns & Exchanges

At Mendota Pet, we stand behind the quality of our handcrafted gear and want you and your pet to be completely satisfied. If your purchase isn't the perfect fit, you can return or exchange unused items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the unused items in their original packaging with all tags attached to ensure the product remains in resaleable condition.

3

Affix Shipping Label

Print the prepaid shipping label provided through our portal and securely attach it to the outside of your return package.

4

Receive Your Refund

Once our workshop inspects the returned gear, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing